Data Retention & Deletion Policy
Responsible data management, guided by GDPR principles.
Dainin AI is committed to transparent data practices. We collect and retain only what is necessary, and we provide clear mechanisms for data deletion upon request.
Data Retention Principles
We retain data only for clearly defined purposes. Each category of data has a documented justification aligned with our service obligations and regulatory requirements.
Provide Services
We retain data necessary to deliver, maintain, and improve the services you rely on.
Platform Functionality
Operational data supports system reliability, performance monitoring, and feature delivery.
Legal Obligations
Certain data is retained to satisfy regulatory, tax, and compliance requirements.
Security Logs
Security event data is retained to detect threats, investigate incidents, and protect our customers.
Customer-Controlled Data
Customers maintain ownership of their data. The following categories describe the types of information we process on your behalf.
Contact Information
Names, email addresses, and professional details provided during registration and account management.
Operational Data
Workflow configurations, platform settings, and data generated through normal use of the service.
Communications
Support requests, feedback, and correspondence exchanged during the course of the customer relationship.
Data Retention Duration
Retention periods are determined by the purpose for which data was collected and any applicable legal obligations.
Data Deletion Requests
Customers may request deletion of their data at any time. We process deletion requests in accordance with our obligations, subject to the following considerations.
Legal Obligations
Certain data may need to be retained beyond a deletion request to satisfy regulatory, tax, or compliance requirements. We will inform you if any such obligations apply.
Security Requirements
Security logs and incident-related records may be retained for a defined period to support ongoing threat detection and forensic capabilities.
Backup Processes
Data stored in backup systems will be deleted in accordance with our backup rotation schedule. Backups are encrypted and access-controlled.
Account Termination
Upon termination of a customer account, we initiate a structured data removal process. Account data and associated configurations are scheduled for deletion within a reasonable period following termination, unless retention is required by law.
Customers are encouraged to export any data they wish to retain prior to account closure. We provide tools and support to facilitate data portability.
Backup Systems
Our backup infrastructure is designed to ensure service continuity and disaster recovery. Backups are encrypted at rest and in transit, with access restricted to authorised personnel.
When data is deleted from production systems, corresponding backup entries are removed during the next scheduled backup rotation cycle. We maintain documented retention schedules for all backup tiers.
Security of Stored Data
All retained data is protected by industry-standard security controls including encryption at rest, encryption in transit, role-based access controls, and continuous monitoring.
Continuous Improvement
We regularly review and update our data retention practices to ensure alignment with evolving regulatory requirements, industry best practices, and customer expectations. Changes to this policy will be communicated through our standard notification channels.
Questions About Data Retention?
For data deletion requests or questions about our retention practices, contact us at
security@dainin.ai