Privacy Policy
This policy describes how Dainin BC Ltd collects, uses, and protects your personal data when you use our platform and services.
Company Information
This privacy policy applies to services provided by:
Dainin BC Ltd
Company Number: SC756602
Scotland, United Kingdom
VAT: 465 2253 93
Email: security@dainin.ai
Information We Collect
We collect the following categories of information in connection with providing our services:
- Name and contact details
- Email address
- Account and profile information
- Communication data (inquiries, support requests)
- Usage data (how you interact with our platform)
How We Use Your Data
We use the information we collect for the following purposes:
- Provide and operate the platform and related services
- Respond to inquiries and support requests
- Maintain platform security and prevent misuse
- Improve platform functionality and user experience
- Comply with legal and regulatory obligations
Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:
Contractual Necessity
Processing required to fulfil our contractual obligations to you.
Legitimate Interests
Processing necessary for our legitimate business interests, such as improving our services.
Legal Obligations
Processing required to comply with applicable laws and regulations.
Consent
Where you have given explicit consent for specific processing activities.
Data Sharing
We may share data with approved subprocessors who assist in delivering our services. All subprocessors are contractually bound to maintain equivalent levels of data protection.
For a complete list of our subprocessors, please visit our Subprocessors page.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure infrastructure hosted on certified cloud providers
- Role-based access controls and principle of least privilege
- Encryption of data in transit using TLS
- Continuous monitoring and logging of system activity
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
For detailed information about our data retention practices, please visit our Data Retention Policy.
Your Rights
Under applicable data protection legislation, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request that we restrict the processing of your data.
To exercise any of these rights, please contact us at security@dainin.ai.
International Data Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation, including standard contractual clauses or equivalent mechanisms.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. We will notify users of any material changes by posting the updated policy on our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.